Privacy Policy

At A1 Window Cleaning, we are committed to protecting the privacy and confidentiality of our users and their communications. This Privacy Policy outlines how we collect, use, store, and protect data related to the use of our phone system, including any SMS messaging services.

1. Information We Collect

• Call metadata: Including phone numbers, call duration, time/date of call, and caller/callee identification.
• Voicemails and recordings: If applicable, calls may be recorded for quality assurance, training, or legal compliance.
• Account and contact information: Name, business name, email address, and phone number collected during account setup, by phone, or in person.
• Device and usage information: IP address, browser type, system logs, and interactions with our phone or messaging services.

2. How We Use the Information

• Provide and maintain our phone and SMS services
• Send appointment reminders, updates, and service-related messages via SMS
• Monitor system performance and support customer inquiries
• Detect and prevent fraud or abuse
• Comply with legal and regulatory obligations

3. SMS Messaging Terms

• By opting into our SMS messaging service, you consent to receive text messages related to our services, including appointment confirmations, follow-ups, and service updates.
• Information such as your name, email address, and phone number may be collected by phone or in person when you opt in.
• Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages. Message frequency may vary.
• You can opt out of receiving SMS messages at any time by replying STOP or CANCEL, or by emailing or calling us directly. After unsubscribing, you will receive a final confirmation SMS, and we will remove your number from our list within 24 hours.
• To request help, reply HELP and we will send a text with our contact information including phone number, email, and website/social media links.

4. Call Recording and Monitoring

By using our phone services, you consent to the possibility of call recording for quality control, training, or legal compliance. Notification will be provided where required by law. You are responsible for obtaining necessary consent when applicable.

5. Data Retention

We retain communication data only as long as necessary to provide our services or meet regulatory requirements. SMS subscribers may request deletion of their contact information at any time.

6. Data Security

We employ industry-standard administrative, technical, and physical safeguards to protect your data. However, no system is completely secure. You are responsible for safeguarding your login credentials and system access.

7. Non-Sharing Clause

Your mobile phone number, opt-in data, and SMS consent will never be shared, sold, rented, or disclosed to third parties or affiliates for marketing, promotional, or advertising purposes. This includes any sharing with business partners unless required by law. This policy applies specifically to SMS data and extends to all user communications.

8. Third-Party Services

Our services may integrate with third-party tools such as VoIP carriers or CRMs. While we vet these providers, we are not responsible for how they collect, use, or store your information. We encourage you to review their privacy policies separately.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and deliver personalized content. You can choose to disable cookies through your browser settings; however, this may affect site functionality.

10. User Responsibilities

• Engaging in fraudulent, threatening, or illegal activity
• Harassing or abusing others via phone or SMS
• Transmitting sensitive data without consent
• Attempting to bypass system protections or misuse features

Violations may result in account suspension or termination.

11. Data Rights Under GDPR/CCPA

If you are located in the European Union or California, you have the right to access, update, or delete your personal information. You may also request a copy of the data we have on file. To submit a request, please contact us using the details in the “Contact Information” section.

12. Accessing or Updating Your Information

If you would like to review, correct, or update your personal information, please contact us directly using the information provided below. We will respond within a reasonable timeframe.

13. Data Backups and System Integrity

While we take steps to protect your data, we cannot guarantee against accidental loss, unauthorized access, or system failures. Users should retain backups of critical data when possible.

14. Legal Disclosure

We may disclose user data only when legally required to do so—such as by court order, subpoena, or to enforce our terms, prevent fraud, or ensure system integrity.

15. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be reflected on this page. Your continued use of our services constitutes acceptance of any updates.

16. Contact Information

For questions, opt-out requests, or support, please contact:

A1 Window Cleaning LLC
9515 Benedict Drive
Sparks, NV. 89441
[email protected]
775-432-9413